Privacy Policy
Thank you for visiting The Big Day's online store. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and online store. By accessing or using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect certain personal information from you when you interact with our online store, including:
- Contact Information: Name, email address, phone number, and shipping address.
- Payment Information: Payment card details, billing address, and transaction history.
- Account Information: Username, password, and preferences.
- Order Details: Details of products purchased, order history, and shipping preferences.
- Communication Information: Information shared during customer support interactions.
2. How We Use Your Information
We may use the information we collect from you for the following purposes:
- To Process Orders: Fulfill and manage your orders, process payments, and provide order updates.
- Customer Service: Respond to your inquiries, provide assistance, and address any concerns.
- Personalization: Customize your experience and recommend products based on your preferences.
- Communication: Send transactional emails, order confirmations, and promotional offers.
- Analytics: Gather insights to improve our products, services, and website.
- Legal Compliance: Comply with applicable laws and regulations.
3. Disclosure of Your Information
We may share your information with third parties under the following circumstances:
- Service Providers: We may share information with trusted service providers to assist in processing orders, delivering products, and providing customer support.
- Legal Obligations: If required by law or legal process, we may disclose your information to regulatory authorities or law enforcement agencies.
- Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
- Consent: We may share your information with third parties if you provide us with explicit consent to do so.
4. Security of Your Information
We implement security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website may use cookies and tracking technologies to enhance your browsing experience and gather information about your preferences and interactions.
6. Your Choices
You have the right to access, update, and correct your personal information. You can also opt out of receiving promotional communications from us. Please contact us at hello@thebigdayonline.co.za to exercise your rights.
7. Children's Privacy
Our online store is not intended for children under the age of eighteen. We do not knowingly collect personal information from children under eighteen. If you believe we have inadvertently collected information from a child, please contact us immediately.
8. Changes to this Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at hello@thebigdayonline.co.za.
By using our online store, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.